Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received an error from your local shipping service and would certainly like to end your order, 1st check your e-mail and/or spam filter to make sure you clicked about the correct shipping address and/or LINK. Once this has been done, when you are still enthusiastic about continuing, just reply to the email with the details of your request and you should greatly appreciate any assistance you may offer. For technical issues, you may possibly need to contact customer service via their particular telephone number: (Toll Free). Alternatively, if an individual have any additional questions, you can send us a good email and we will try our best in order to assist you.
Your package deal will arrive at your door within seven to ten operating days. Please be aware that shipping times may vary from 1 courier company in order to another. It is therefore, usually preferable to purchase with a reliable company. To help ensure your package arrives safely, we all always advise that you sign your current parcel’s “Thanks For Sending” section mainly because it arrives. Your nearby delivery services usually are required to clearly display this personal confirmation on just about all sent items, including Element Vape products.
As soon as your parcel has arrived at your door, you will have to collect that as soon as possible. This will be normally done simply by completing a self-addressed, stamped envelope along with your return deal with and tracking number. Upon arrival, keep your unit is totally charged and well prepared to start out using it immediately. Do not wait around for your Element Vape product to warm up; that cannot be stressed adequate, particularly in the case associated with rechargeable batteries.
As defined in the above paragraph, when shipping to UK residents, shipping will probably be facilitated by certainly one of our countrywide network of courier companies, such since DPD, FED FORMER MATE or UPS — but Puff Bar Flavors please allow for additional charges to be used into consideration any time placing your purchase. Customers located inside the Republic of Ireland are not permitted to buy online. In most cases, customers located within the Republic of Ireland in europe will be struggling to purchase the object with the use of credit playing cards or debit cards. We are currently experiencing some issues together with credit card scams in European countries as well as in certain instances, payments made applying these methods may possibly be declined or perhaps reversed. In addition, all deliveries to EU customers may be susceptible to taxes and import responsibilities.
Whenever shipping internationally, please note that traditions procedures are extremely time-consuming and often require the assistance of an independent customs broker. In the situation of an brought in product, delivery occasions will be based mostly on your courier’s international delivery services and transit periods may greatly go beyond our internal shipping and delivery estimates. In case you are not sure of expected transit times, please make contact with us immediately. International orders will generally arrive within 3 to 5 business days after payment has recently been received.
For all questions concerning this matter, please note that all queries should be directed towards our company headquarters. Should a person need to create adjustments or inquire about our services within general, you can do so in anytime during enterprise hours, Monday through Friday, except Sunday, Wednesday, and Thursday night. Should you have any other queries, you can either contact our client service team or even one of the sales representatives on the main office. In the event you prefer to location your order on-line, you are delightful to visit internet site and follow the particular simple instructions supplied. All billing plus ordering information may be provided in the click associated with a button.
As usually, we strongly recommend that all orders be paid regarding in full before shipping and delivery or delivery regarding products. Any modifications to shipping or delivery policies will probably be clearly indicated after receipt of repayment. In the occasion of a defect in any item, please contact us all right away for any return or alternative. As long as your satisfaction will be our most critical, all of us will work together with one to make sure that you possess the best electric products available.